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However, we may be able to fulfill certain packing or shipping requests. The most common carriers are USPS, UPS, and Asendia (international only).Ĭustomizations and special requests Unfortunately, we are unable to customize the actual items. The carrier used to ship your order may vary depending on your location and the size of the order. Please note that once the order has been processed, we are unable to customize or cancel it. Please contact us as soon as possible if you need to make any changes or need to cancel the order. Unfortunately, we may be unable to customize these details once an order has been placed. Shipping labels All orders are shipped to the address input during the checkout process. Any less sensitive items, such as clothes or socks, are shipped in standard shipping bags. Packing Toys, collectibles, and sensitive items are all wrapped and boxed for their protection. Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories. These items will take longer to ship as they are yet to be released or received from the manufacturer. Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders.

Regular processing time is between 8AM and 9AM EST. Handling We ship all orders out within 24 hours, 6 days a week.

Some exclusions apply, please visit our Help Centrefor more details.Size charts To review our size charts, please click here.

We’re happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt unopened, unused, and in perfect condition.

For items that are dispatched using our standard service, we ask that you wait 14 days from the date of dispatch before reporting any items as undelivered.

If your order contains items that are out of stock, we’ll ship the in-stock items as soon as we can and will dispatch the out-of-stock items as soon as we’ve received more stock in the warehouse.

We don’t always ship everything together so check your dispatch email for more details - we’ll send you a dispatch email per parcel.

We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also check the status of your order in your account.

Will you tell me when my order is on its way?

All delivery options and any charges that are applicable will be shown at the checkout.

Selected items are only available for delivery using Click & Collect to an hmv or FOPP store of your choice.

Selected items are only available for delivery via the Royal Mail 48® service and other items are available for delivery using this service for a charge.

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Free delivery is available for most items when the order exceeds £20, but any exceptions will be clearly highlighted.In this instance, we'll send weekly updates to keep you aware. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at our warehouse.

Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived.

We will aim to dispatch pre-orders so that you receive them on the release date.

Orders sent via the Express Delivery service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays).

Orders sent via Royal Mail 48® are usually received within two to five working days, including Saturdays.If the items are in stock, we’ll aim to dispatch them within 24 hours of your order being placed.